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Support Portal Guide

Use SITE Support Portal to create service requests, report incidents, request service releases, and view submitted requests.

Overview

The Support Portal provides the tools needed to request support and track open or closed tickets.

Accessing the Support Portal

  1. Open support.cloud.site.sa.
  2. Click Clients.
  3. Enter your email and password.
  4. Click Registration.
  5. Scan the code using an authenticator app.
  6. Enter the generated code.

Note

Registration is required only the first time you log in.

Support Portal Guidelines

After registration and 2FA enrollment, the portal main page provides four options.

Option Purpose
View All Requests View open and closed tickets.
Service Request Request a service.
Report an Incident Report an incident.
Service Release Request Request publication of a new service, such as a website.

Working with Requests

  1. Click Service Request.
  2. Fill in the required fields.
  3. Click Create.
  1. Click Report an Incident.
  2. Fill in the required fields.
  3. Review the incident priority guidance shown in the portal.
  4. Click Create.
  1. Click Service Release Request.
  2. Fill in the required fields.
  3. Click Create.
  1. Click View All Requests.
  2. Select the request you want to view.
  3. Modify the request or add a comment where needed.